RETURNS & REFUND POLICY

At Newkarts, managed by Mysticmingle Web Solutions Private Limited, our mission is to deliver a dependable and worry-free shopping journey for every customer. In this policy, the terms “we,” “us,” and “our” refer to Mysticmingle Web Solutions Private Limited, while “you,” “your,” and “customer” refer to our valued shoppers. By completing a purchase through our platform, you agree to the terms outlined in this Returns & Refunds Policy. If you need to return a product, the following process and conditions will guide you smoothly.

Return Eligibility

• Items must be unused, unwashed, and in their original condition, with all packaging, labels, and tags intact.
  
   
• All accompanying accessories such as boxes, dust covers, or labels must also be returned in their original form.
  
   
• If an item reflects wear, cleaning, or alterations, it will not meet our return criteria.
  
   
• Return requests must be initiated within 48 hours of receiving your order by contacting our customer service team.
  
   
• Any return that does not meet these requirements will unfortunately not be accepted.

Steps to Initiate a Return

Step 1: Submit Your Request
Send an email to mysticminglewebsolutionsprivat@gmail.com with your Order ID and the reason for returning the product.

Step 2: Share Supporting Evidence
If the item received is incorrect, defective, or damaged, attach clear photos to help us resolve the issue quickly.

Step 3: Follow the Return Instructions
Once your request is reviewed and approved, our team will provide detailed instructions on how to send the item back.

Please note: Returns that fail to meet our guidelines may be declined.

Refund Timeline and Process

Once your returned item reaches us, our team will carefully examine it to ensure compliance with our return conditions. After review, you’ll be notified regarding refund approval or rejection. Approved refunds will be credited back to your original payment method within 5–7 business days, along with a confirmation email.

Partial Refunds

In certain circumstances, where the item partially meets the return guidelines (such as missing packaging, light wear, or incomplete condition), a partial refund may be granted at our discretion.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery. To ensure a swift resolution, include clear photos or videos of the issue when reaching out.

Need Help?

For any assistance related to returns or refunds, our support team is always available at mysticminglewebsolutionsprivat@gmail.com.

Thank You

Thank you for choosing Newkarts. Your trust means the world to us, and we are dedicated to ensuring your shopping experience remains seamless, secure, and satisfying.